90-Day Money-Back Guarantee
AI implementation should not be a leap of faith. We will not pretend we can promise the same return before we understand your business — so instead, we put our own skin in the game.
Shared risk.
Every business is different. We will not pretend we can promise the same ROI before we understand yours. What we can do is put our own skin in the game.
Big Timber backs its implementation work with a 90-Day Money-Back Guarantee. If we cannot make the engagement worthwhile, you should not be stuck carrying the whole cost of the bet.
Subject to engagement terms.
What standing behind the work actually means.
We expect the work to create real value.
If we take on an engagement, it is because we believe there is meaningful capacity to create in the business. The guarantee is how we say that out loud.
We are willing to share the implementation risk.
Putting AI to work involves uncertainty. That uncertainty should not sit entirely on the buyer's side of the table.
We do not need to invent an ROI number.
Rather than quoting a universal return we cannot honestly predict, we stand behind the work itself.
Discovery exists to find real opportunity.
Before anything is built, we study how the operation actually runs and where capacity can genuinely be created.
If it is not worth building, we say so.
Recommending against an opportunity is part of the job. We would rather decline work than deliver something that does not earn its place.
Business effects.
We look for effects a business owner can recognize without a dashboard. We do not promise a particular numerical improvement, because the honest number depends on your operation.
- Time recovered
- Repetitive work removed
- Work accelerated
- Response time improved
- Decisions improved
- Capacity created
- Avoidable friction reduced
- Cost or margin protected
- Knowledge made usable
What the guarantee is not.
Not a promise that every project returns the same result.
Every operation has different economics, systems, and constraints. We will not pretend otherwise.
Not permission to automate work that should stay human.
Judgment, relationships, and consequential decisions remain with your people. The guarantee does not change that.
Not a substitute for a clear engagement.
Scope and responsibilities are defined in the engagement terms. The guarantee sits alongside them, not instead of them.
Subject to engagement terms.
Find where AI fits.
Start with the business. We'll identify where AI has a realistic opportunity to create meaningful capacity — and where it doesn't.